Job Title : Community Assistant
Reports to : Community Manager

Job Summary

The Community Assistant is responsible for delivering high quality customer service and a positive community experience for both prospective and current residents. This position supports the property’s leasing and occupancy goals by assisting with resident events, leasing outreach, and prospect tours.  As a representative of the property, the Community Assistant plays an integral role in property’s reputation. An attention to customer service and satisfaction is a must.

Duties and Responsibilities

• Adhere to the Company’s policies and procedures

• Always represent the property in a professional manner

• Keep current on required training as assigned, including but not limited to Grace Hill training

• Provide office support by answering the phone and meeting face-to-face with residents. Listen to all resident requests, concerns, or comments and make sure to follow-up in a timely manner.

• Enter maintenance service requests

• Accept rental payments and answer basic questions about resident/prospect ledgers

• Greet prospects, qualify them based the property’s rental criteria, and follow up as needed

• Lead property tours with prospective residents and parents

• Using Entrata, create leases and verify that prospective residents have fully executed their portions of the agreement

• Use Entrata to document all prospect and resident interactions and communications

• Participate in outreach marketing (housing fairs, on-campus events, etc.) as requested

• Participate in on-call emergency rotation

• Other duties and responsibilities, as needed/assigned

Qualifications

• High School Diploma or equivalent is required

• Strong communication skills

• High-energy and enjoys a fast-paced environment

• Excellent customer service skills. Must be warm, friendly, and helpful both in person and on the phone.

Employer’s Rights

This job description does not list all the duties of the job.  Incumbents may be asked by their supervisor or managers to perform other duties.  Incumbents will be evaluated in part based upon their performance of the tasks listed in this job description.

The Company has the right to revise this job description at any time.  The job description is not a contract for employment and either you or the Company may terminate employment at any time, with or without cause, with or without notice (subject to applicable laws).