Job Title : Maintenance Supervisor

Reports to : Community Manager

Job Summary

The Maintenance Supervisor is responsible for all maintenance operations related to the asset, including organization of service requests, preventative maintenance program, personnel management, compliance with safety standards and customer service. The Maintenance Supervisor will spend 60 to 70 percent of their time performing hands-on repairs/maintenance work. The remaining time will be spent supervising the maintenance team and outside contractors and performing general management functions.

Duties and Responsibilities

General

• Adhere to the Company’s policies and procedures

• Always represent the property in a professional manner

• Keep current on required training as assigned, including but not limited to Grace Hill training

• Assist Community Manager in the management of an excellent customer service program

• Work with Community Manager to maximize performance of the asset within budget guidelines

• Identify and implement energy-saving measures that promote conservation

• Maintain a preventative maintenance program that extends the life of the asset while minimizing future repairs

• Maintain hazard communications program; Teach and promote safe work practices

• Manage maintenance supply inventory while adhering to budget guidelines

• Maintain well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines

• Responsible for key control program

• Maintain accurate records at all times

• Perform additional tasks and responsibilities as required

Property Maintenance

• Maintenance Service Requests

• Prioritize and assign service requests to maintenance team

• Monitor daily completion of service requests and follow up on any outstanding items

• Assist in the completion of service requests as necessary

• Turn:

  • Work with the Community Manger to ensure a successful Turn

  • Oversee maintenance team on assigned maintenance tasks to ensure process stays within budgeted guidelines

  • Supervise all vendors and contractors working on property

• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal

• Assist with the general upkeep and cleaning of office, common areas, and model as needed

• Oversee the maintenance of all amenities, including clubhouse, fitness center and swimming pool

• Participate in quarterly unit inspections

• Work with the Community Manager to ensure that all vacant units are ready to be leased, completing all restoration and cleaning tasks as needed

• Ensure scheduled maintenance on all equipment in completed as recommended by the manufacturer

Personnel Management

• Manage a high-quality maintenance team through implementation of effective recruitment, training, motivation, and development programs

• Ensure all equipment is used without jeopardizing the safety of the maintenance team and residents

• Ensure appropriate safety equipment and apparel is worn by all employees, including proper footwear (work boots)

• Adhere to dress code requirements

• Assist Community Manager with conducting performance appraisals for maintenance team

• Participate in on-call emergency rotation

      

Qualifications

• High school diploma or equivalent preferred.

• A minimum of two years in Multi-Family Property Management – Student Housing preferred

• A minimum of two years in a supervisory position setting

• For safety and productivity reasons, the position requires the ability to read and write English

• Must be able to perform basic mathematical functions

• Must possess basic knowledge of local and state codes for permitting sign ordinances and pool regulations

• Must live within 30 miles of the assigned property

• Possession of basic tools required for proficient job performance.

• Licenses:

  • A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all the job's functions

  • EPA certification Type I and II

  • CPO Certified (if required by community or local ordinance)

  • Other licenses and certifications as required by local, state, or federal law

• Able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment

• Must be able to diagnose problems with and repair the following: major appliances, HVAC, intermediate plumbing, intermediate electrical (when no license required), general carpentry, sheetrock installation and repair, painting, roofs and gutters, general irrigation maintenance and repairs, landscaping, fountain maintenance and repairs, foundation/sidewalk repairs, Ice/snow removal, golf carts and small engine maintenance

Physical Activity

• Position requires ability to transport or move up to 50 pounds variable distances; the mobility and flexibility to use ladders; the ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit and the ability to personally perform general maintenance repair tasks without endangering themselves, residents, or fellow employees

• Position also requires frequent bending and/or stooping to access equipment and machinery necessary when assisting with or performing tasks.

Employer’s Rights

This job description does not list all the duties of the job.  Incumbents may be asked by their supervisor or managers to perform other duties.  Incumbents will be evaluated in part based upon their performance of the tasks listed in this job description.

The Company has the right to revise this job description at any time.  The job description is not a contract for employment and either you or the Company may terminate employment at any time, with or without cause, with or without notice (subject to applicable laws).